Eloise Collection

Introduction

If you continue to browse and use this website as well as our products and services, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Gray Starling Designs' relationship with you. 

The term Gray Starling Designs or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 32 Elmete Walk, Roundhay, Leeds, LS8 2LB. Our company registration number is 09250460. The term ‘you’ refers to the user or viewer of our website and products and services.

We reserve right to change the Terms and Conditions at any time.  By registering, ordering products, or otherwise using the services provided by Website, you acknowledge that you have read, reviewed and consent to these Terms and our Privacy Policy, which is incorporated by reference, and that these Terms constitute binding and enforceable obligations to you.

Use of Web Site

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Samples

We retain the right over the artwork of all of our samples and these must not be copied or replicated in any way. The samples we provide are often stock we currently hold and so will not be personalised.

Colour shades of samples may vary slightly from personalised orders.

Please note that due to the vast combination of card stock, colours and designs available we may not always be able to provide a sample in the exact combination desired. Should this occur we will provide you with a sample of the card requested along with the design requested and a printed colour chart. Orders of less than 20 items for wedding invitations and save the date cards will be classed as sample orders and will not be personalised.

Proofs 

The customer is responsible for checking their proofs in particular ensuring that the colours, layout, wording, spelling and grammar are to expectations. Whilst we will do our upmost to ensure these are to the highest standard, once proofs are signed off by the customer, we cannot take responsibility for any errors missed and may need to charge for any re-prints if necessary. It is the customer’s responsibility to ensure that the right number of prints are ordered. We reserve the right to charge for further amendments to designs once proofs have been signed-off by the customer.

Quality

Whilst every effort is made to ensure colours are consistent on our products, colours on the final product may not be an exact match to proofs and/or samples. We do not hold liability for defects that are beyond our control. Please note that colour in print may look different to digital proofs.

Orders

It is the customer’s responsibility to ensure that the order is correct. We retain the right to reject orders at any point during the order process. Alterations to orders may be made at our discretion after proofs have been signed-off with a cost incurred for the customer. It is the customer’s responsibility to notify us of any alterations to orders as soon as possible. The customer must pay for orders in full before the final product is released for delivery.

Cancellation

Cancellation of orders may only be made within 24 hours of ordering. After that time, design will have started and may have been sent to print which will incur a cost.

Return of Goods

Non personalised greetings cards and ready-to-wite collections.

If you are unhappy with your non-personalised purchase please return you order within 28 days of receipt for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once the returned item(s) has been received we will process refund. Please note that postage and shipping costs are non-refundable.

If you order is damaged or faulty please notify us by email within 5 days of receipt. Any damaged or faulty items must be returned to us to be checked before a refunded can be processed 

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

This does not apply to personalised wedding stationery and/or personalised orders. Gray Starling Designs Ltd will not cover the cost of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued. However, we are happy to correct and reprint any errors made on the part of Gray Starling Designs Ltd as quickly as possible and will send any re-printed stationery out quickly and efficiently.

Protection of Intellectual Property 

All our logos, web-site design and artwork remain the property of Gray Starling Designs Ltd and may not be used without the permission of Gray Starling Designs Ltd. We reserve the right to use any customer designs on our web-site, partner sites or any marketing literature as we see fit.

Delivery

Our final orders are sent by either Royal Mail First Class Signed For or courier and should be received within 24-48 hours of dispatch.  All our samples are sent by 1st class post and should be received within 48 hours of dispatch. We cannot take responsibility for any delays to orders after they have been dispatched. Goods must be checked on delivery for any damage and if any goods are not in a satisfactory condition you must notify us in writing within 5 working days. The customer must endeavour to notify Gray Starling Designs Ltd as soon as possible if goods are not received.

Price

VAT is not applicable to any of our prices. We reserve the right to cancel any discounts offered either directly or through discount codes. We reserve the right make any alterations to price as a result of a pricing error on our web-site or any marketing literature.

Warranties

We will endeavour to ensure that final products comply with the description on our web-site, partner sites or marketing materials as closely as possible. We will ensure as far as possible that goods sent are free from defects or damage.

General

You must ensure that any images you wish us to use for any designs must not infringe on any copyright

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Payment

Payment for goods may be made by BACs, PayPal, or by Credit card or Debit card through our web-site or partner web-sites. The use of cheques is accepted but the customer is aware this will cause a delay on production until it clears.  

On signing of this agreement by both parties hereto, the designer will reserve the date and time ranges agreed. For this reason, all retainers are non-refundable under any circumstances. 

You will be notified once your order has been received from print and a verdict has been made on the quality and outcome of the order. Your order will not be shipped unless we are completely satisfied that our standard of quality has been met. If we are happy with your completed order it will be sent by either Royal Mail First Class Signed For or courier depending on size and weight and should be received within 72 hours of dispatch.

​The postage your order qualifies for will be determined once your order is placed and added to your final invoice. 

​Royal Mail 1st Class Signed For (2-3 days): £6.60

Up to 2kgs

​Courier Service, Proof of Delivery (3-5 Days): £12.00

Plus 2kgs 

​All Orders over £500.00 are FREE delivery! 

​If you require postage outside of mainland UK please get in touch for a personalised quote. 

​All our samples are sent by 1st class post and should be received within 48 hours of dispatch. We cannot take responsibility for any delays to orders after they have been dispatched. 

 Goods must be checked on delivery for any damage and if any goods are not in a satisfactory condition you must notify us in writing within 5 working days. The customer must endeavour to notify Gray Starling Designs Ltd as soon as possible if goods are not received.

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